Privacy / Data Protection Notice

We respect your privacy and endeavours to protect your personal data at all times. The following privacy policy describes how we gather and use personal information and other data.

Personal Information collected

We collect and update information about users of its services and other individuals and businesses it deals with in its day-to-day business. It may obtain this information via direct contact with you, from third parties such as your employer or another one of our suppliers and also automatically, where you have given your consent, via your use of our website services.

Information you/others provide

This information includes your contact details, registration and payment details, support problems and certain relevant details of your interests and preferences.

Information we collect via our website and on-line service.
If you are a registered user of our on-line services we also gather information about your use of our services, such as generic types of data accessed, times and volume of use of the services and data.

What we use your personal information for

We collect and use your information to administer, support, improve and obtain feedback on our services.

If you are registered to use one of our services, we may contact you to obtain feedback on that service and any improvements we could make to it.

Marketing and further information

We may contact you about our other services to which you do not subscribe but which may interest you. Such contact may be by post, fax, email, instant message and by telephone from time to time. You have a right to ask us at any time not to contact you by way of direct marketing. You can do this by sending an e-mail to sales@debtxplained.com with the words "no marketing" in the subject line. Then you will no longer receive any marketing.

Passing your information to third parties

Except where the law permits or unless you specifically agree, we do not sell or rent your personal data to others.

Storage methods and duration

We may store your information in our databases, such as its customer relationship management database, for reference. The information may be retained and used by us for a reasonable period, reflecting our need to answer queries or resolve problems, provide improved and/or new services and any data retention requirements of the law. This means we may retain information after you cease to use our Services or after you have ceased interacting with us. However, we will only retain your information for as long as necessary for the purposes for which we collected it.

Cookies/Software agents

A "cookie" is a piece of software, which may be sent to your computer by the websites you visit. Cookies enable us to collect information about how our web site and services are being used and to manage them more efficiently.

One of the cookies we use is essential for the operation of the website and has already been set. This cookie is used to enable recognition of users and what services to which they may have access. Until you have registered on Debt Explained Limited’s web site, the cookies will only track general usage patterns and technical information about your computer type and will not be used to identify you individually. After registration, cookies will be used to collect information on you as described in "Personal Information collected".

By accepting the terms and conditions of this website, you consent to the use of cookies from this website. You can turn off the ability to receive cookies by adjusting the browser in your computer but you should note that if you do so, this may materially distort the quality of service and data you receive. You therefore do this at your own risk. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.

Links to other websites

Our website may contain links to other websites. This privacy policy only applies to this website so when you link to other websites you should read their own privacy policy to understand how they use your personal information.

Changes to our policy

We keep our privacy policy under regular review and we will place any updates on this webpage. This privacy policy was last updated on 26 January 2016

Contact Details

Please contact us if you have any questions about our privacy policy or information we hold about you:

By email: info@debtxplained.com

Or write to us at: Debt Explained Limited, Longcroft House, 2-8 Victoria Avenue, Bishopsgate, London, EC2M 4NS


Use of this site is subject to its Terms and Conditions and Privacy Policy. This site uses cookies under the terms set out in our Privacy Policy. By using this site, you are indicating your agreement to these terms and our use of cookies.